Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Kiwi Treasure Casino, we believe that gambling should only ever be viewed as a form of entertainment, similar to going to the movies or playing sport. It should never be considered a way to earn money or solve financial problems. Casino games are designed with a house edge, meaning that over time, the odds favour the house. Please gamble only with money you can afford to lose and never chase losses.

Age Verification

You must be 18 years of age or older to gamble in Aotearoa New Zealand. This is a legal requirement under New Zealand gambling laws. By accessing Kiwi Treasure Casino, you confirm that you meet this age requirement and that you are not prohibited by law from gambling in New Zealand.

If you are under 18, or if you have concerns about a young person's gambling, please seek support from appropriate authorities or support organizations listed below.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be aware of these warning signs:

• Chasing losses — Trying to win back money you've lost by gambling more
• Hiding gambling activity — Being secretive about the time or money spent gambling
• Gambling with money needed for essentials — Using rent, bills, or food money to gamble
• Neglecting responsibilities — Missing work, school, or family time due to gambling
• Increasing stakes — Needing to bet more money to get the same excitement
• Failed attempts to stop — Repeatedly trying and failing to cut down or quit gambling
• Borrowing money to gamble — Taking loans, using credit cards, or asking friends/family for money to fund gambling
• Mood changes — Feeling anxious, irritable, or depressed when not gambling
• Lying about gambling — Deceiving family, friends, or healthcare providers about gambling habits
• Relationship and financial strain — Gambling causing conflict with loved ones or leading to debt

If you recognise any of these signs in yourself or someone you know, please reach out for help immediately.

Self-Help Tools & Responsible Gaming Features

Kiwi Treasure Casino is committed to providing tools to help you maintain control of your gambling:

• Deposit Limits — Set a maximum amount you can deposit within a set time period (daily, weekly, or monthly)
• Loss Limits — Set a maximum amount you are willing to lose during a session
• Session Time Limits — Set a timer to remind you when your gaming session is ending
• Reality Checks — Receive regular notifications during play reminding you of the time spent and money wagered
• Self-Exclusion — Temporarily or permanently exclude yourself from your account, preventing access to Kiwi Treasure Casino
• Account Closure — Request permanent closure of your account if you wish to stop gambling entirely

These tools are available in your account settings. We strongly encourage you to use them as part of your responsible gambling practice.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:

New Zealand

• Problem Gambling Foundation (PGF)
  Phone: 0800 664 262 (free call)
  Website: www.pgf.nz
  24/7 support and counselling services for problem gambling in Aotearoa New Zealand
• Gambling Helpline
  Phone: 0800 664 262
  Free, confidential support available 24 hours a day, 7 days a week

International Resources

• Australia: Gambling Help Online
  Website: www.gamblinghelponline.org.au
• United Kingdom: GamCare
  Website: www.gamcare.org.uk
• United Kingdom: GamStop
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling
• Canada: Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States: National Council on Problem Gambling
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700

If You Need Help, Please Reach Out

Problem gambling is a serious issue, but recovery is possible with support. If you believe you have a gambling problem, or if someone close to you is affected by problem gambling, please don't hesitate to contact one of the organizations listed above. They provide free, confidential, and non-judgmental support.

Remember: Seeking help is a sign of strength, not weakness.

For immediate support in New Zealand, contact the Problem Gambling Foundation on 0800 664 262 or visit www.pgf.nz.